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Service Level Agreement

How often do you really get the feeling that you've received the service you've paid for? At Moriting, we put it to you quite simply: if we don't deliver what we've promised, you don't pay us.
To ensure that all parties know exactly what can be expected, our Service Level Agreement (SLA) is extremely detailed - but rest assured that, once you've read the agreement, there is no additional "small print". There are no hidden costs. We like to think that our SLA is unique in both its detail and its transparency.

When finalising an agreement with a client, the SLA is tailored to account for specific requests and requirements. In addition, clients have the opportunity to view our processes on the internet, as they happen. This means that our clients always know the "real time" status of their accounts, and can use the internet to benchmark delivery of our service promises.

What does the SLA include?

  • Financial management
    • Contributions
    • Treasury
    • Accounting services
    • Statutory levies and returns 
  • Data management
    • Record keeping
    • Housing loans
  • Benefit payment
    • Resignations
    • Deaths
    • Normal, voluntary early or late retirements (including retrenchments or enhanced benefits)
    • Pension payments
  • Information service
    • To employers / members / trustees  
  • Fund installation and user training
  • Reporting
  • Fund secretarial service
  • Trustee training
    • General
    • Specialised
  • General consulting
    • Benefit reviews
    • Communication consulting
    • Risk benefits
    • Legal service
    • Rebroking services
    • Pensioner review service  

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